Zendesk SweetHawk Survey 1.6 contains a persistent cross-site scripting vulnerability that allows attackers to inject malicious scripts through support ticket submissions. Attackers can insert XSS payloads like script tags into ticket text that automatically execute when survey pages are loaded by other users.

Metrics

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Attack Requirements None

User Interaction Passive

Vulnerable System Confidentiality Impact Low

Vulnerable System Integrity Impact Low

Vulnerable System Availability Impact None

Subsequent System Confidentiality Impact Low

Subsequent System Integrity Impact Low

Subsequent System Availability Impact None

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Changed

Confidentiality Impact Low

Integrity Impact Low

Availability Impact None

User Interaction None

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

The EPSS score is 0.0003.

Key SSVC decision points have not yet been added.

Affected Vendors & Products

Vendors Products
Sweethawk Subscribe
Zendesk App Sweethawk Survey Subscribe

No data.

No data.

OpenCVE Enrichment is a feature of OpenCVE that uses AI to automatically link vendors and products to CVEs. Learn more on GitHub.

Vendors Products
Sweethawk Subscribe
Zendesk App Sweethawk Survey Subscribe
Advisories

No advisories yet.

Fixes

Solution

No solution given by the vendor.

Workaround

No workaround given by the vendor.

References
Link Providers
https://sweethawk.co/zendesk/survey-app cve-icon cve-icon
https://www.exploit-db.com/exploits/47781 cve-icon cve-icon
https://www.vulncheck.com/advisories/zendesk-app-sweethawk-survey-persistent-cross-site-scripting cve-icon cve-icon
https://www.zendesk.com/apps/support/survey/ cve-icon cve-icon
History

Wed, 04 Feb 2026 12:15:00 +0000

Type Values Removed Values Added
First Time appeared Sweethawk
Sweethawk zendesk App Sweethawk Survey
Vendors & Products Sweethawk
Sweethawk zendesk App Sweethawk Survey

Tue, 03 Feb 2026 17:30:00 +0000

Type Values Removed Values Added
Description Zendesk SweetHawk Survey 1.6 contains a persistent cross-site scripting vulnerability that allows attackers to inject malicious scripts through support ticket submissions. Attackers can insert XSS payloads like script tags into ticket text that automatically execute when survey pages are loaded by other users.
Title Zendesk App SweetHawk Survey 1.6 - Persistent Cross-Site Scripting
Weaknesses CWE-79
References
Metrics cvssV3_1

{'score': 6.4, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N'}

cvssV4_0

{'score': 5.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:L/SI:L/SA:N'}

Projects

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cve-icon MITRE

Status: PUBLISHED

Assigner: VulnCheck

Published:

Updated: 2026-02-03T16:52:40.821Z

Reserved: 2026-01-06T16:07:08.524Z

Link: CVE-2019-25263

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Received

Published: 2026-02-03T18:16:09.257

Modified: 2026-02-03T18:16:09.257

Link: CVE-2019-25263

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-02-04T12:09:30Z

Weaknesses